Frequently Asked Questions?


COVID-19 Testing

Which tests do you offer?

The GeneXpert Molecular RT-PCR NAAT (Covid-19).

The Rapid Antigen Test (Covid-19). 

Do you send out your swabs to a lab or do you do your RT-PCR testing in house? 

We do all our testing onsite, including the RT-PCR COVID-19.

How long does it take to get results?

The GeneXpert Molecular NAAT RT-PCR produces same-day results.

The Rapid Antigen Test takes 1-2  hour to process and send results.  

Are your tests acceptable for international flights?  

Yes, the GeneXpert is a molecular NAAT tests approved for international flights, it is a true RT-PCR and universally accepted, whereas the Rapid Antigen Test meets the requirement for molecular NAAT. The rapid antigen test is accepted for some destinations, but we recommend patients check with destinations and method of travel before departure. 

Does insurance cover the cost of the tests?

We are not in network with insurance companies. However, if you have out of network benefits you may be eligible for reimbursement if the testing is done due to symptoms or exposure. Travel is usually not considered a valid reason for insurance reimbursement.

What is the cost of your test?

The GeneXpert Molecular RT-PCR NAAT test costs $165.

The Rapid Antigen Test costs $89.

Are your tests antigen or molecular?

The gene expert RTPCR test is a molecular test. The rapid antigen test is an antigen test.

How accurate are your tests?

The GeneXpert Molecular RT-PCR test is the gold standard instrument and the best test available. The Abbott ID NOW is slightly inferior but also a Molecular NAAT that offers rapid and accurate results with a 95% sensitivity and 98% specificity.

Can I get cleared by your providers to return to work?

Yes, you must make a telehealth appointment.

COVID-19 Antibody Testing

Do you offer COVID-19 Antibody testing?

Yes, we offer the Ecotest COVID-19 IgG/IgM Rapid Test.

What is the difference IgM and IgG antibodies? 

With Covid-19 infection, your body immediately makes IgM antibodies within the first two days of illness that fade in several weeks. IgG antibodies are your more long-term antibodies that can last anywhere from a few months to several years. Medical providers assess for IgG antibodies to determine whether someone has had a past infection. 

Does the presence of IgG antibodies determine if I am immune to an illness?

The presence of IgG antibodies demonstrates antibodies created by either a past history of illness or response to immunization. While the presence of IgG antibodies alone does not prove that you will be fully immune from an illness, it does mean that at the very least a person has some protection. Clinical thresholds of antibodies have not been identified to establish immunity from COVID-19. 

How accurate is your antibody test?

The Ecotest rapid antibody test is very accurate with a: 

IgM sensitivity of 99% and specificity of %98% within the first 1-2 weeks of illness.

IgG sensitivity of 100% and specificity of %98 after the first 2 week of illness or immunization.

How is the test performed? 

The test is performed by taking a small sample of blood from a finger prick, similar to the way we would check for a fingerstick blood sugar.

Do I have to be fasting to have the test done?

No, you do not need to be fasting. 

What is the cost for the antibody test?

The antibody test cost $49, regardless of insurance status. 


How much do telehealth visits cost?

All telehealth consults cost $35, regardless of insurance status.

Do you treat kids?

We treat kids ages 2+ for most things and 5+ for ear infections.

Can your order bloodwork and lab tests?

Yes, we are able to send in blood work or lab test to almost every lab in the

What can you treat through telehealth video visits?

We can treat a wide variety of health issues such as allergies, cough, colds, sore
throat, pink eye, ear infections age 5+, skin conditions and infections, UTI’s and
vaginal discharge, men and women’s health, pediatric conditions, and more.

Can you prescribe medications?

Yes, if necessary, we can prescribe and send your prescription to anywhere in
the country at the pharmacy of your choice in seconds.

Corporate Care

Do you offer pre-employment screenings such as DOT physicals?

Yes, we offer DOT exams and routine preemployment screenings.

How does the Telehealth subscription program work?

By paying a flat monthly service fee your employees will have unlimited access to
our telehealth providers 24/7. This allows your employees to get seen sooner
and better so that they can safely return to work.

How much are the subscriptions for Telehealth consultations?

Subscription costs vary depending on the size of the company. Ranging from $50 to-250 per month.

Can you test my employee for COVID-19?

Yes, we offer onsite Rapid and reliable Molecular Covid-19 testing. 

How much is COVID-19 tests for employees?

Our Molecular Covid-19 testing costs $165 per employee, for a minimum of 5 employees. Larger employers are eligible for a reduced rate. Email to learn more.

Our Locations

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